About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping to most countries.(Free shipping over €60)
Delivery time = Process time ( order preparation )+ Shipping time.
Free Shipping:
• Cost: Free(Free shipping over €60)
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
>>Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
Products received with broken glass or frames are not considered defective and cannot be returned. In this case, we will replace the glass at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
About Product
1.Furniture Delivery
Estimated shipping time for large furniture items is 4-6 weeks, as special customisation is required. Other small furniture orders will be delivered within 2-4 weeks. Shipping is free of charge. If you have any questions about delivery, please don't hesitate to contact us at mail to:[email protected].
2.What are the principles for color matching of furniture?
The color matching of furniture should follow the following principles: First, it should be coordinated with the overall style of the room to ensure the harmony and unity of the colors of furniture, walls, floors, curtains and other elements; second, consider the contrast and balance of colors, and create a sense of hierarchy and visual impact through the combination of furniture of different colors; third, choose colors according to personal preferences and emotional needs, such as warm-toned furniture can create a warm and comfortable atmosphere, while cold colors appear fresh and peaceful. In addition, you can also use the principles of color psychology to choose color matching schemes that can stimulate positive emotions or improve work efficiency.
3.How to extend the service life of furniture?
The key to extending the service life of furniture lies in daily maintenance and reasonable use. First of all, clean the surface of furniture regularly to remove dust and stains to avoid long-term accumulation and damage. For wooden furniture, you can use a soft damp cloth to wipe and apply an appropriate amount of maintenance oil or wax; for fabric furniture, pay attention to avoid direct sunlight and humid environments, and regularly clean removable parts such as sofa covers. Secondly, when using furniture, avoid collisions with heavy objects and scratches from sharp objects. At the same time, pay attention to controlling the indoor temperature and humidity to avoid damage to furniture in extreme environments. Finally, for movable furniture, such as chairs, tables, etc., be careful when moving them to avoid dragging and causing scratches on the floor and damage to the furniture.
